This left employees frustrated and our company looking as if we couldn't manage payroll. Even when we called in changes, they only completed half the necessary steps so employees were really 'up a creek' when tax season came as they had not been correctly taxed for their new addresses (despite the address having been submitted to ADP Teampay at the time of their move). When it came to year-end, we had even larger issues.
Trying to get a comprehensive look at the pay to date for the year was challenging.įurther, employees constantly had issues logging in to the portal, accessing earning statements etc. The reporting on the incredibly limited portal was lacking in every aspect. It felt like a miracle each time the pay was accurate. Many of the people were hard to understand or did not understand me.
Every payroll I had to call in and verbally give a customer service representative every single transaction that needed to be included on the pay run. The way our payroll was managed with TeamPay was an incredibly outdated program.
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